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Customer Service

E-mail & Phone

[email protected] or use the contact form. Our phone number is 888-327-5476.

Our customer service team is available to respond to your e-mails or phone calls five days a week (Monday through Friday), 9 A.M. to 5 P.M. PST.


Discount Codes

Discount codes are subject to time limitations. Only 1 (one) discount code may be used per order. Discount codes cannot be combined or applied to past purchases.


Order Processing

Ground orders:

Orders placed before 5 p.m. PST Monday through Friday are generally processed the same day. If your item is out of stock we will contact you as soon as possible so you can decide how to proceed. Orders received on weekends (Saturday and Sunday) or holidays will be processed the following business day. All holidays are observed.

Expedited orders:

Expedited orders placed before 12 p.m. PST on a business day are shipped the same day. Expedited orders placed on or after 12 p.m. PST may be shipped the next business depending on warehouse pickup schedule. Expedited orders ship UPS or FedEx only and take approximately 3-4 business days to be delivered.


International Orders to Canada

Shipping fees for orders going into Canada do not include any duty, taxes or brokerage fees that could apply. We cannot pre-determine these fees, if any.

At this time we cannot accept orders outside of the U.S. and Canada.


 Important Canada Shipping, Duties and Tax Information

Makeup Creations currently also offers shipping to Canada. The shipping (transportation) costs for your order are automatically shown on the check-out page upon selecting a shipping method with a Canadian delivery address. The shipping costs are calculated based on total weight, dimensions and destination for each order.

Our shipping charges do not include any Canadian duties and taxes which may apply. Canadian duties and taxes are the responsibility of the shipment recipient and are collected at time of delivery. We cannot predetermine the Canadian duties and taxes that may apply to each shipment, therefore we can not charge them to you at check out. We can only calculate and charge the courier shipping fee on our site.

Canadian Duties and Taxes are collected by the courier at time of delivery.


Payment Options

We accept American Express, Visa, MasterCard, PayPal and Amazon Pay. 

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. 

 


Warranty

Our products come with a warranty against factory defects for a period of 30 days from date of purchase from Makeup Creations. Makeup Creations will not be responsible for damage resulting from the customer's negligence or abuse, or for damage caused by aggressive or other improper handling by delivery personnel. Please inspect your order immediately upon receipt and contact us within 48 hours of receipt to report any damage, incorrect items or shortages.

Click here for ZUCA warranty details.


Shipping/Return Policies

Click here for our Shipping/Return Policies

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Deals & Promotions

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