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Shipping & Returns

Shipping Carriers

We use Fed Ex, UPS and USPS depending upon which items are added to our shopping cart.

Ground Service is an approx 6-7 Business Days on average and is NOT a guaranteed service for the stated delivery time frames, this is an estimate.

Fed Ex & UPS Expedited and 3 day Services are a Guaranteed Delivery by the Carrier are are guaranteed if chosen in our shopping cart as your choice of delivery service.

 

 IMPORTANT INFORMATION

All Orders placed online at www.makeupcreations.com  between Nov 10, 2016 and Dec 25, 2016 are Eligable for the Extended Holiday Return Policy which ends on Jan 15, 2015. All Exchanges and Returns MUST be recieved by Jan 15, 2017. There will be no exceptions.

 
Shipments to APO/FPO/DPO and U.S. Territories
For orders being shipped to APO/FPO/DPO military addresses and U.S. Territories addresses, please place your order by 12:00 Midnight (PT) on December 1, 2014 for delivery by Christmas. All shipments to APO/FPO/DPO locations are shipped via Standard Service

Shipments to P.O. Box
For orders being shipped to P.O. Box addresses, please place your order by 3:00 PM (PT) on December 12, 2014 for delivery by Christmas*. All shipments to P.O. Boxes are shipped via Standard USPS Service

Shipments to Canada

For orders being shipped to International Canadian address, please place your order by 3:00 PM (PT) on December 10, 2014 for delivery by Christmas. All shipments to Canadian locations are shipped via USPS for larger items, such as Makeup Cases, Directors Chairs & Large Bags and USPS First Class & Priority for Smaller Makeup tools and items.

 

PLEASE NOTE:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Second Day, Overnight Service, and Saturday Delivery Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, Canada, and some locations in Alaska and Hawaii.

All orders are subject to payment authorization. Only authorized orders will be processed and shipped. Orders destined for APO/FPO/DPO, P.O Box, or U.S. Territories must be shipped via Standard Service.

 

Return policy and limited guarantee against defects

Products you buy (except cosmetics) from MakeupCreations Inc. is backed by 30 days limitedwarranty against defects. Makeup Creations 30 days limited warranty is a defective exchange policy that provides for either repair, replacement or credit (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or MakeupCreations.com within the 30 Day Warranty Period. NO EXCEPTIONS will be made for used Makeup Cases, Directors Chairs, Cosmetics or any used item that cannot be resold. Terms and conditions may vary by product or manufacturer.  Products returned for exchange must be in new condition, UNUSED & ORIGINAL BOX AND PACKAGING and include all original packing materials and other accessories and be received within 30 days of the invoice date. If an order/item is returned without meeting these requirements, there will be a 15% restocking fee and damage fee if item arrives damaged due to insufficient return packaging and original packing materials not used to send back. We reserve the right to refuse for return, or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by MakeupCreations Inc. or when the product manufactures or distributors return policies supersede ours. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. No refunds are accepted for SPECIAL ORDER, CLOSE-OUT and PROMOTIONAL ITEMS. Warranty is automatically voided if there is physical damages.

Defective or Damaged Product

Any damages or defects of any item must be reported within 48 hours of recieving the products. You must use our Contact form along with your order # to report any shipping damages, product damages or defects. Upon receiving your email via  our contact form, we will request that you provide photos of the defects or damages to the products in order to identify the problem.

REFUNDS
If you need to return an item, simply login to your account at Makeup Creations, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Original shipping and handling fees are non refundable. We will gladly issue a refund for the value of the merchandise paid at the time of order placement within 30 days of said delivery.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

 

Cosmetics

Color Information

While MakeupCreations.com has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

All cosmetic products and custom orders (quantitys over 10 per item) are final sale, please order carefully. Exchanges and returns may be issued at our discretion. If we authorize your return, a return authorization number (RA#) will be issued. All returns are subject to a restocking fee of 20% or $50 (the greater will apply). The customer will be responsible for shipping the products back in good sellable condition.

 Your 100% satisfaction with our products and services is our top priority. Please inspect your order immediately upon receipt and let us know of shortages, defective or damaged items within 48 hours. For damaged items, incorrect items or shortages, please call 1-800-694-0174

 • A picture of the damaged product
• Your company name
• Purchase order & invoice number

*Please Note: No action can be taken until the above criteria is fulfilled within the 48 hour time period. After that time period has passed, any discrepancies cannot be claimed, unless issued at our discretion.

 Shipping

Makeup Creations Inc attempts to ship your order within 24-48 hours of being placed, unless product is on back order, limited availability or special order status. Orders placed on weekends or holidays are shipped the following business day. Most items are shipped using Fedex Ground transportation. 2 Days Service or Overnight shipments are also available. Please allow 3-4 business days for all standard shipments, except Canada.  When the shipment (s) is/are refused or undeliverable, customer will be responsible for the second time S&H, if refuse to pay, there will be 20% restocking fee charge.

MakeupCreations Inc. prefers to ship all packages to the billing address of the credit card. The accuracy of this address is the responsibility of the cardholder. Address corrections that are made while in transit or after delivery to a wrong address, are expensed to the cardholder credit card as we incur charges from Fedex for this service. Orders shipped to any address other than the billing address may be delayed for credit card verification. We accept FPO, APO address, but expect a 3 to 5 days delay from USPS. USPS is not an option shown on our shoppingcart,but will be used in such cases to these addresses.

Shipping charge is easily determined thru our checkout process. Simply add the items you wish to purchase into your shopping cart, follow the steps of checkout and select the method of shipment. Afterwards the shipping charge will appear. In some cases, shipping charges will be reviewed and adjusted prior processing order. Original shipping and handling fees are non refundable. We will gladly issue a refund for the value of the merchandise paid at the time of order placement within 30 days of said delivery.

 

Important CANADA Shipping, Duties and Tax Information

Makeup Creations currently offers shipping to Canada. The shipping (transportation) costs for your order are automatically shown on the check-out page upon selecting a shipping method with a Canadian delivery address. The shipping costs are calculated based on total weight, dimensions and destination for each order.

Our shipping charges do not include any Canadian duties and taxes which may apply. Canadian duties and taxes are the responsibility of the shipment recipient and are collected at time of delivery. We cannot predetermine the Canadian duties and taxes that may apply to each shipment, therefore we can not charge them to you at check out. We can only calculate and charge the UPS, FED EX or USPS  shipping fee in  our shopping cart.

Canadian Duties and Taxes are collected by the courier at time of delivery.

If you require further assistance, please call us at 800-694-0174

We can ship to virtually any address in the US and Canada. Note that there are restrictions on some products, and we do not ship to over seas international destinations.


 

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