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Customer Service

E-MAIL

Service@MakeupCreations.com

Our E-mail Response Team is available to respond to your Emails 6 days a Week (Monday through Saturday), 9AM to 7PM PST.

 PHONE

Domestic US phone number: 800-694-0174

Our Phone Response team is available 5 days a week, 8AM TO 6PM PST. Due to the Large Number of Lengthy calls, you may reach our answering service. Please leave a message and we will call you back as soon as one of our representatives become available. Email us may eleicit a faster response at certain times of the day.

 


 

Discount Codes

Discount codes are subject to time limitations. Only 1 (one) discount code may be used per order. Discount codes cannot be combined or applied to past purchases.


 

Order Processing

Ground Orders

We normally process In Stock orders placed before 3pm Pacific Time the same day. All other orders may take up to 2 business days to process. Orders received on weekends (Saturday and Sunday) or holidays will be processed the following business day. All Holidays are observed. Your Order is billed only when shipped.

 

Expedited Orders

EXPEDITED ORDERS PLACED BEFORE 12PM PACIFIC TIME ARE SHIPPED THE SAME BUSINESS DAY. EXPEDITED ORDERS PLACED ON OR AFTER 12PM PST ARE SHIPPED THE NEXT BUSINESS DAY. EXPEDITED ORDERS SHIP UPS AND OR FEDEX ONLY AND ARE APPROXIMATELY 3-4 BUSINESS DAYS. THIS DOES NOT INCLUDE SATURDAY, SUNDAY OR OBSERVED HOLIDAYS.

 

Holiday Return Policy

Holiday Return/Exchange Policy Notice: MakeupCreations.com is pleased announce an extended Return/Exchange policy for the holiday season. All orders placed between November 15th, 2014 and December 25th, 2014 will have the Return/Exchange deadline extended to January 31st, 2014. All other conditions of our Return/Exchange policy will apply. No Exceptions (see details below).

Let's make this simple. If you aren't happy, we're not happy. If any of our products don't meet or exceed your expectations within the first 15 days of receipt, contact us and we will do everything that we can make it right.

If you have any questions regarding our return policy, please contact us at 800-694-0174


 

International Orders

Orders shipped to Canada: Shipping fees for orders going into Canada DO NOT include any Duties, Taxes or Brokerage fees that could apply. We cannot Pre Determine these fees, If any.

At this time we cannot accept orders outside of the U.S. and Canada.


 

Important CANADA Shipping, Duties and Tax Information

Makeup Creations currently offers shipping to Canada. The shipping (transportation) costs for your order are automatically shown on the check-out page upon selecting a shipping method with a Canadian delivery address. The shipping costs are calculated based on total weight, dimensions and destination for each order.

Our shipping charges do not include any Canadian duties and taxes which may apply. Canadian duties and taxes are the responsibility of the shipment recipient and are collected at time of delivery. We cannot predetermine the Canadian duties and taxes that may apply to each shipment, therefore we can not charge them to you at check out. We can only calculate and charge the courier shipping fee on our site.

Canadian Duties and Taxes are collected by the courier at time of delivery.

If you require further assistance, please call us at 800-694-0174


 

Payment Options

We accept American Express, Visa, MasterCard and PayPal only.

 

 


WARRANTY

Our products come with a warranty against factory defects for a period of 30 days from date of purchase from Makeup Creations. Makeup Creations will not be responsible for damage resulting from the customer's negligence or abuse, or for damage caused by aggressive or other improper handling by airport or other personnel.


RETURN POLICY

Returns cannot be accepted without a Return Authorization Number. Please Contact Us to receive your Return Authorization number.

Returns/Exchanges must be received with an Return Authorization Number attached to it within 30 days of Purchase Date, and/or within 15 days of Delivery date.

All cancellations of orders placed on the web site and that have already shipped out, are subject to a 15% restocking fee, if not notified in writing within 1 hour of placing said order. Please call 800-694-0174 or Contact us Service@MakeupCreations.com

Defective materials and/or faulty workmanship, needs to be reported within 2 days of receipt of item. iot is the responsibily of the reciepient to open and inspect within this time frame.  No exceptions

We cannot accept returns on special-order items of 10+ or more per item code or on items damaged through normal wear and tear. We do not accept returns of closeout or final-sale items which are commonly identified by the title or a sale price which ends in .99.

Unused Make-up Cases, Makeup Brushes may be returned for a refund of the purchase price WITHIN 30 DAYS after the your order has been placed. Items must be returned in original box and original unused condition.

All Cosmetic Makeup Kits, Master Makeup Kits, Glamour Girl Kits and Professional Makeup Artists Kits and all Cosmetic Filled Palettes are Non-Returnable items.

Please review your order and Dimensions Carefully.

Shipping and handling fees are non-refundable on all orders.

 

Head Office

MakeupCreations.com
Ladera Ranch, Ca 92694
USA

 

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